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Qualifications
1. Proven customer service, consulting, and interpersonal skills.
Must be able to communicate orally and in writing with a diverse and
independent group of clients, including students, faculty, staff and
administrators.
2. Dedication to enriching teaching and learning through working
with college community members and supporting their pedagogy and
research with technology.
3. Bachelor's degree and two years' experience required; further
graduate education and higher education experience strongly preferred.
4. Further requirements include: extensive experience with
information technologies for teaching and research in higher education;
demonstrated interest in fostering academic uses of information
resources and familiarity with academic content areas and
methodologies.
5. Prefer at least two years' experience providing support for
teaching and learning with information resources and technologies in
the Humanities and related disciplines.
6. Technical requirements include: proficiency with operating
systems (especially current and recent versions of the Macintosh OS
& Microsoft Windows); proficiency with applications for course
management, word processing, spreadsheets, web authoring, graphic
design, and multimedia; and experience with local area networks,
computer hardware, peripheral devices and classroom technologies.
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Responsibilities
1. Promote and support the use of appropriate academic information
technologies by faculty and staff in service to the College's teaching
and research mission.
2. Actively advocate for, respond to, and solicit the information technology needs of the faculty.
3. Consult with individual faculty members and departments to
identify, create and expand academic uses of information services and
technologies for teaching, learning and research. Work imaginatively
and creatively to infuse information technologies into the curriculum.
4. Serve as a liaison between Information Technology Services, academic departments and the Center for Scholarship and Teaching.
5. Work collaboratively with the ITS Help Desk to gather and relay
information about desktop, network and computer lab problems. Perform
'triage' as necessary to assist the Help Desk in responding to and
resolving problems.
6. Work collaboratively with Media Services to gather and relay
information about classroom technology problems. Perform 'triage' as
necessary to assist Media Services in responding to and resolving
problems.
7. Collaborate with Information Services departments' and other
staff in support of information technologies and services. Gather and
share information about information technology support issues with
these departments. Contribute to our overall goal of strong client
service in a cooperative working environment.
8. Contribute to planning academic technology development at the
college, including evaluating new applications, services, and
participating in information technology policy development for the
College.
9. Administer departmental computing labs in support of the curriculum.
10. Supervision and training of student workers is required.
11. Other duties as assigned. (Macalester College reserves the
right to change job responsibilities or duties based on the needs of
the College.)
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