Desktop Support Administrator - Wellesley - 3 positions

The Desktop Support Administrator provides expertise to configure and maintain customized operating systems containing a wide range of academic and administrative software. This position also supports application/desktop virtualization and academic software license server administration. Generally, responsibilities are split between 25% level 3 desktop support and 75% technical projects. Reports to the Computing Support Manager. 

Core Responsibilities 

--- Develop, configure, and support customized operating system images and software solutions for use by faculty, staff and students on both Macintosh and Windows platforms. 
-- Lead/participate in interdepartmental teams and institutional projects requiring technical expertise in the areas of image customization and academic software. 
-- Communicate regularly with vendors, teammates, and LTS managers to develop the efficient and reliable use of licensed operating systems and software. 
--- Participates in the work of the team at the Computing Help Desk, including advanced technical support, testing, training, and documentation related to new technology projects.   

Minimum Qualifications:

Bachelors in IT preferred or equivalent job experience (1-3 years experience in information technology service delivery, preferably in an academic setting). Experience supporting Windows 7 and/or Macintosh OS X v.10.6 or later. Experience configuring Windows and/or Macintosh customized images, with a preference for tools currently in use (e.g. Ghost, VMWare View, ThinApp, ARD, and Deploy Studio). Knowledge of Active Directory and network protocols. Knowledge of scripting languages such as Batch, VB, Applescript, and Perl. Excellent oral and written communication and customer service skills. Demonstrated ability to learn and apply new technologies and to work well in a team. Must be able to work effectively in a culturally diverse environment.