Desktop Support Specialist

Reporting to the Director of User and Technical Services, is responsible for providing a wide variety of desktop support services to faculty members and support staff primarily in the Social Sciences, but also a few departments in Natural Sciences and Mathematics and Arts and Humanities divisions.

* Research and resolve problems related to computer hardware, software, printing and networking for faculty and staff of supported departments;

* Install computers and peripherals such as printers, mobile/handheld devices

* Update system and application software

* Assist and advise faculty and staff in the effective use of information technology;

* Provide general technical advice and individualized training in the use of desktop computers (mac and pc) and productivity applications (including Word, Excel, Outlook/Entourage).

Minimum Qualifications:

* Bachelor's degree.
* Three years demonstrated skills performing hardware/software support for mac/windows computers such as maintenance upgrades and trouble shooting.
* Proven understanding of and experience with supporting computers in a networked environment.
* Demonstrated experience trouble shooting computer hardware problems.
* Proven experience assisting others with the use of word processing, web editors, spreadsheets, Internet tools, and desktop databases.
* Demonstrated customer service orientation. Proven technical knowledge within the information technology field.

Preferred Qualifications:

* Proven desktop support experience in an academic environment, demonstrated experience training and supervising student employees.
* A+ certifiction for hardware, and certifications for both mac and pc operating systems.